1Introduction
qr789 takes the privacy of its members seriously. This is not a legal formality — it is a practical commitment that shapes how we build our platform and how we handle every piece of information you share with us.
As a Pakistani member, you are trusting qr789 with personal details, financial data and transaction history. We understand the weight of that trust, particularly in the context of financial transactions processed through Easypaisa, JazzCash and other local payment networks that are tied directly to your identity. This policy explains precisely what we do with that information and what we do not do with it.
qr789 collects only the data it genuinely needs to operate the platform, process your transactions, verify your identity where required, and comply with applicable regulations. We do not collect data speculatively or retain it longer than necessary. We do not sell your data to anyone. We do not share it with third parties except where necessary to deliver the services you have requested or where required by law.
2Data Controller
The data controller responsible for your personal information collected through qr789.biz is the qr789 platform operator. For any data-related questions or requests, you can contact us directly at support@qr789.biz.
All data collected from Pakistani members is processed in connection with the operation of the qr789 sports betting and live casino platform. The legal basis for processing is set out in Section 6 of this policy.
3What Personal Data qr789 Collects
The table below sets out the categories of personal data qr789 may collect from you, along with examples of the specific information within each category.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, username | Account registration; identity verification |
| Contact Data | Mobile number, email address, city or province of residence | Account registration; support communications |
| Financial Data | Easypaisa / JazzCash wallet identifier, bank account number (IBFT), card details (masked), transaction amounts in PKR | Deposit and withdrawal processing |
| Transaction Data | Bet history, deposit and withdrawal records, bonus usage, win/loss records, timestamps | Ongoing throughout account usage |
| Technical Data | IP address, device type, browser type, operating system, session duration, pages visited | Automatically collected during platform use |
| Verification Data | CNIC copy, utility bill or proof of address, proof of payment method ownership | When identity or payment verification is required |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact qr789 support |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, session limit settings, cooling-off periods | When you activate responsible gaming tools |
qr789 does not intentionally collect sensitive personal data such as religious beliefs, political views or health information. If you voluntarily include such information in a support message, we will handle it with appropriate care and will not use it for any purpose other than responding to your query.
4How qr789 Collects Your Data
4.1 Directly from You
Most of the data qr789 holds about you comes directly from you — when you complete the registration form, when you make a deposit or request a withdrawal, when you contact our support team, or when you activate responsible gaming tools in your account settings. You choose what you share in these interactions.
4.2 Automatically During Platform Use
When you use the qr789 platform, certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, and behavioural data such as which pages you visit and how long you spend on them. This data is collected through server logs and cookies (see Section 11 for full details on cookies).
4.3 From Payment Processors
When you make a deposit or withdrawal using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, qr789 receives transaction confirmation data from those payment processors. This data confirms that a transaction was completed and at what amount in PKR. qr789 does not store your full card number or mobile banking PIN — these remain with the payment processor.
4.4 From Identity Verification Processes
If qr789 requests identity verification, you will submit documentation directly to qr789's support team or through a designated secure upload portal. qr789 does not use third-party identity verification agencies without your knowledge.
5Why qr789 Uses Your Personal Data
qr789 uses your personal data only for the specific purposes set out below. If we ever wish to use your data for a new purpose that is not listed here and is not compatible with the original purpose, we will inform you and seek your consent where required.
- Account creation and management: To set up and maintain your qr789 Account, verify your identity and manage your login credentials.
- Processing transactions: To process PKR deposits and withdrawals through your chosen payment method, and to maintain accurate records of your Wallet balance and transaction history.
- Delivering the betting and casino service: To accept bets, settle outcomes, apply bonuses and provide access to all sports, virtual sports and live casino products on qr789.
- Customer support: To respond to your queries, resolve disputes and assist with Account issues through live chat and email.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, duplicate accounts and abuse of promotional offers.
- Regulatory compliance: To meet applicable legal and regulatory obligations, including anti-money-laundering requirements and responsible gaming obligations.
- Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to enforce any limits or exclusions you have set.
- Platform improvement: To analyse aggregated, anonymised usage patterns to improve the qr789 platform, identify technical issues and optimise the betting experience for Pakistani members.
- Communications: To send you service notifications, transaction confirmations and — where you have opted in — promotional communications about qr789 offers and new features.
6Legal Basis for Processing
qr789 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
- Contractual necessity: Processing your account data, transaction data and betting records is necessary to perform the contract between you and qr789 — i.e., to provide you with the betting and casino service you have signed up for.
- Legal obligation: Some processing — particularly identity verification, anti-money-laundering checks and responsible gaming record-keeping — is required by applicable law and regulation.
- Legitimate interests: qr789 processes certain technical and behavioural data based on its legitimate interest in operating a secure, well-functioning platform and in preventing fraud. We balance these interests against your privacy rights.
- Consent: Where processing requires your explicit agreement — such as marketing communications or optional analytics — qr789 will ask for your consent separately and will only proceed if you give it.
7Who qr789 Shares Your Data With
qr789 does not sell, rent or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
7.1 Payment Processors
To process your PKR deposits and withdrawals, qr789 shares necessary transaction data with Easypaisa, JazzCash, NayaPay, SadaPay and other payment networks you use. This sharing is essential to complete your financial transactions and is covered by those providers' own privacy policies.
7.2 Technology and Infrastructure Providers
qr789 uses third-party providers for hosting, platform security, analytics and customer support tooling. These providers process data on qr789's behalf under data processing agreements that require them to handle your data securely and only for the specified purpose. They are not permitted to use your data for their own purposes.
7.3 Fraud Prevention and Compliance
Where required to detect or prevent fraud, money laundering or other illegal activity, qr789 may share relevant data with law enforcement agencies, financial intelligence units or regulatory bodies. This sharing is based on legal obligation and not on commercial interest.
7.4 Game and Content Providers
For live casino games provided by third-party studios, limited session data — such as your username, account balance and bet history within that game session — may be shared with the game provider to deliver the live gaming experience. This data is used only for game delivery and is not retained by game providers beyond the session.
8Payment Data and PKR Transactions
Given that qr789 operates entirely in Pakistani Rupees and uses Easypaisa, JazzCash and other local payment methods that are linked to your CNIC and mobile identity, we want to be particularly clear about how payment data is handled.
When you deposit via Easypaisa or JazzCash, qr789 receives confirmation of the transaction amount in PKR and a reference number. We do not receive or store your Easypaisa or JazzCash account password or PIN. Your mobile banking credentials remain entirely on your device and within those providers' systems.
When you deposit or withdraw via bank transfer (IBFT), qr789 receives your account number for the purpose of processing the transaction. This information is stored securely and used only for transaction processing and the anti-money-laundering obligation to return withdrawals to the originating account.
Card payment data — including card numbers — is handled by our PCI-DSS compliant payment processor. qr789 stores only a masked reference to your card (showing the last four digits) for display purposes in your account. The full card number never touches qr789's systems.
9How Long qr789 Keeps Your Data
qr789 does not retain personal data longer than necessary. The following retention periods apply to the main categories of data we hold:
- Account data and identity data: Retained for the duration of your active Account, and for a minimum of five years following Account closure to meet regulatory and anti-money-laundering obligations.
- Transaction and betting records: Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
- Verification documents (CNIC, utility bills): Retained for the period required by applicable regulations — typically five years from the date of verification.
- Support communications: Retained for two years from the date of the communication, unless longer retention is needed to resolve an ongoing dispute.
- Technical and session data: Retained for up to 24 months, after which it is aggregated and anonymised or deleted.
- Responsible gaming records: Retained for a minimum of five years as required by responsible gaming compliance obligations.
When data is no longer required, it is securely deleted or permanently anonymised so that it cannot be linked back to you.
10How qr789 Protects Your Data
qr789 implements technical and organisational security measures appropriate to the risk profile of the data we handle. These measures are reviewed and updated regularly as threats and best practices evolve.
In addition to technical controls, qr789 applies organisational controls including staff training on data handling, role-based access so that only authorised personnel can access member data, and regular internal security reviews. Access to identifiable member data is restricted to those staff members who genuinely need it to perform their role.
In the event of a data breach that poses a risk to your rights or interests, qr789 will notify affected members promptly and take immediate remedial action. If you believe your account has been compromised, contact support@qr789.biz immediately.
11Cookies and Similar Technologies
qr789 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly and to understand how members use it. Here is what each type of cookie does on qr789.
You can manage your cookie preferences through your browser settings. Disabling optional cookies will not affect your ability to use qr789 but may result in the platform not remembering your preferences between sessions. Disabling required cookies will impair core platform functionality.
12Your Data Rights as a qr789 Member
As a member of qr789, you have the following rights regarding your personal data. You can exercise any of these rights at any time by contacting support@qr789.biz. qr789 aims to respond to data rights requests within 30 days.